Viestintä- ja yhteistyöteknologiaa pilvestä

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1 Viestintä- ja yhteistyöteknologiaa pilvestä Business Summit Petri Ketola, Maajohtaja, Avanade Finland Antti Koskelin, CIO, Konecranes Copyright 2009 Avanade Inc. All Rights Reserved. The Avanade name and logo are registered trademarks in the US and other countries.

2 Avanade - Taustaa Accenturen ja Microsoftin yhteisyritys Maailman suurin MS-teknologiaintegraattori yli asiantuntijaa. Suomalaisia asiakkaita palvelee 65 kotimaista ja 70 toimituskeskusten henkilöä. Lisäksi projekteissa Accenturen toimiala-asiantuntijat. Sovelluskehitys (.NET) Ryhmätyösovellukset (SharePoint) Infrastruktuuriratkaisut Yritysjärjestelmät Huippuosaajat Tunnustetut Microsoft arkkitehdit, projektipäälliköt sekä osaava toteutushenkilöstö Uusimmat teknologiatoteutukset Copyright 2009 Avanade Inc. All Rights Reserved.

3 Suomalaisia esimerkkiprojekteja SOA & integraatio SOA toteutus Luottokorttipalvelun raportointijärjestelmä Intranet, julkaisujärjestelmä Intranet, julkaisujärjestelmä Asiakaspalveluextranet Liiketoimintasovellukset Hajautettu hakemusjärjestelmä Tuotannonohjausjärjestelmä ja sen uudistaminen Eläkkeen käsittelyjärjestelmä Laskentajärjestelmä Myynti-hinnoitelujärjestelmä kaupan myyntihenkilöille Pankkisovellusten VB6-migraatio Ryhmätyösovellukset Globaali internet Infrastruktuuri Business Productivity Online Suite (BPOS) pilvipalvelualustamigraatio Lotus Notes -> BPOS migraatio Windows 7 migraatio Sähköposti- ja hakemistomigraatio Globaali infrakonsolidointi CRM- ja yritysjärjestelmät CRM järjestelmä Tytäryhtiö-ERP:in kehitystyö Vakuutuslaskin Copyright 2009 Avanade Inc. All Rights Reserved.

4 UNIFIED COMMUNICATIONS Antti Koskelin Chief Information Officer Konecranes 9/27/ Unified Communications / Antti Koskelin

5 CONTENTS Unified Communications Overview Solution Approach Business Case Project Delivery 9/27/ Unified Communications / Antti Koskelin

6 BUSINESS COMMUNICATIONS KONECRANES 2009 Konecranes business communications environment consists of multiple fragmented systems with limited integration at a high cost Multiple Phone Systems Multiple Systems Multiple Audio Conference Providers Limited Video Conferencing Multiple Web Conferencing Providers Multiple Voice Mail and Fax Providers No Instant Messaging and Presence 9/27/ Unified Communications / Antti Koskelin

7 UNIFIED COMMUNICAITIONS KONECRANES TO BE One fully integrated communications platform at a low cost, with access from anywhere and any device & Calendar Voice Mail & Fax Enterprise Telephony Unified Communications Audio Conferencin g Video Conference Instant Msg and Presence 9/27/ Unified Communications / Antti Koskelin

8 CONTENTS Unified Communications Overview Solution Approach Business Case Project Delivery 9/27/ Unified Communications / Antti Koskelin

9 UNIFIED COMMUNICATIONS SOLUTION OPTIONS Three options were explored during the plan and analyze phase to determine the best option based on Konecranes technical, business and financial requirements. 1. Local Outsourced, where the solution is implemented at Konecranes datacenters but operated by a outsourcing provider 2. Hybrid where part of the solution (Exchange) is fully outsourced and the third alternative 3. BPOS where the solution is fully hosted and operated by Microsoft and Unified Communications is provided as a subscription based service to Konecranes. 1. Local Outsourced 2. Hybrid 3. BPOS + Managed In-house full control + Reuse existing solutions + Fully customizable - High cost per user per year - Upgrades are handled in house - High implementation cost + Full phone integration in Highest cost per user per year - Complex to manage - Medium implementation cost + Meets Konecranes requirements + Lowest cost per user per year + Lowest implementation cost + Infrastructure upgrades are included - No phone integration until /27/ Unified Communications / Antti Koskelin

10 UNIFIED COMMUNICATIONS SOLUTION RECOMENDATION The recommended option for Konecranes Unified Communications solution is to use the Microsoft Online Productivity Suite (Option 3 BPOS) BPOS meets Konecranes requirements for a highly available, scalable and a secure unified communications platform. Being accessible from anywhere across the internet simplifies integration of future acquisition of new companies and is provided at the best price point. Konecranes can leverage its current Enterprise Agreement with Microsoft to receive a competitive price for the Unified Communications subscription fee. OPTION3 BPOS 9/27/ Unified Communications / Antti Koskelin

11 UNIFIED COMMUNICATIONS BPOS STANDARD By leveraging Konecranes existing Enterprise Agreement Microsoft currently provides a subscription based offering at X.XX per user per month for BPOS standard which is in scope for Konecranes requirements. 9/27/ Unified Communications / Antti Koskelin

12 CONTENTS Unified Communications Overview Solution Approach Business Case Project Delivery 9/27/ Unified Communications / Antti Koskelin

13 UNIFIED COMMUNICATIONS COST - PHASE1 In comparison the BPOS option provides the best price point compared to the other options considered. Further more future infrastructure upgrades are included in the BPOS option. TCO has been calculated by adding all expenses incurred up until 2012 divided by three to demonstrate the TCO of Unified Communications for Konecranes in 2010, 2011 and /27/ Unified Communications / Antti Koskelin

14 UNIFIED COMMUNICATIONS BUSINESS BENEFITS REALISTIC Payback 12 Months ROI: 200% Cost of old system, reduce internal travel, cut cost for Audio & Web conferencing 9/27/ Unified Communications / Antti Koskelin

15 UNIFIED COMMUNICATIONS BUSINESS BENEFITS OPTIMISTIC Payback 2.5 Months ROI: 580% Cost of old System, reduce internal travel, cut cost for Audio & Web conferencing AND Faster project completion, shorter sales cycles, faster resolution of customer issue, increase end user productivity 9/27/ Unified Communications / Antti Koskelin

16 CONTENTS Unified Communications Overview Solution Approach Business Case Project Delivery 9/27/ Unified Communications / Antti Koskelin

17 UNIFIED COMMUNICATIONS PROJECT SCHEDULE Based on a project start on the 1 st of September 2009 it is estimated that the migration to the BPOS environment and enablement of Unified Communication for Konecranes 8000 users can be completed in Mar 2010 (Including freeze period over Christmast when the project may shut down) September October Nov Mar 2010 Implementation/Migration Design Build Test Deploy Requirements Validation Project Plan Review Review network requirements Network Upgrade Complete Review Migration Approach Develop Migration Schedule User Sync Setup Tools Setup migration Workstations Migrate Test Users Test Sign Off Enable coexistence Start Communications Ops Training Pilot Deploy Pilot testing Final Signoff Validate network requirements Test coexistence Finalize user configuration in BPOS Migrate users based on migration schedule Transition to Operations Final Sign Off 9/27/ Unified Communications / Antti Koskelin

18 NOT JUST LIFTING THINGS, BUT ENTIRE BUSINESSES 9/27/ Unified Communications / Antti Koskelin