HR-osaaminen ja yhteistyö monikulttuurisessa toimintaympäristössä HENRY Foorumi. Tauno Taajamaa November 6, 2012

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1 HR-osaaminen ja yhteistyö monikulttuurisessa toimintaympäristössä HENRY Foorumi Tauno Taajamaa November 6, 2012

2 Kysymys? Kulttuuriosaamisella on suora vaikutus HRammattilaisen aikaansaamiin tuloksiin Samaa mieltä? Eri mieltä?

3 HR-OSAAMINEN Dave Ulrich et. al 3

4 MIKSI KULTTUURIOSAAMINEN? From control to cooperation and collaboration Business is global

5 MITÄ SE ON? Empathy Identity Selfconfidence Knowledge P. Pedersen

6 KNOWLEDGE Case 1 integration management team A team in charge of one major part of huge integration process Half German - half Finnish Ended up in a total stand-still No decisions, no agreements, huge frustration Finns are aggressive, inflexible (even stupid), German are stubborn indecisive and boring

7 Knowledge Explicit: Artefacts and products Rituals and behaviour Mid level 1: Systems and institutions Mid level 2: Implicit: Beliefs, attitudes and conventions Values Basic assumptions Edgar Schein

8 Stereotypes Where do they come from? facts experience history Non-judgemental Useful for general understanding / knowledge

9 German values security and certainty order compartmentalism planning thoroughness and detail privacy regional and local identity

10 German approaches to meetings Decisions often made in advance Everything carefully planned Strong control from the chair Agenda followed rigidly Time keeping and turn-taking Arguments supported in detail/at length

11 How others see Finns trustworthy hardworking technology-based direct unfriendly shy silent aggressive cool/cold

12 IDENTITY & EMPATHY Case 2 Technology scouting team Truly multicultural Japanese, Finns, Germans, US Germans were stars, Finns were coordinators, Japanese the problem childs, US - no one understands Japanese had the insight to most interesting technologies but felt impossible to communicate this understanding The US members did not really take part in anything

13 IDENTITY - Virtual Communication Individualistic cultures (Northern Europe, North America) The message is all that is needed for the recipient to take action Solutions/point first, make your reasoning after Collective cultures (Southern US, Eastern Europe, Asia, Latin America) You may need to know: Who is the sender (status, role)? Why was this message written? Who else knows about it? What information or permission do you need from others in order to respond? Reasoning first point last

14 Virtual Communication Individualistic cultures Stress what you can do and what you know. Facts, data and deadlines get things done. Collective cultures Stress who you are and whom you know. Relationships, contacts and roles get things done. --> Unprepared messages from what cultures cause loss of face in the who cultures --> use the cc-section in s!!

15 Elements of communication Body language Turn taking Voice What we say/don t say Conflict avoidance and directness Humour DIFFERENT PATTERNS antagonism

16 Directness I was wondering if you could possibly get me those figures. (formal British) I m so sorry to trouble you. If it s not too difficult, could you please get me those figures? (Japanese) I really need you to get me those figures. (US) Get me those figures, please. (Finnish)

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18 Case 3 huge infrastructure investment in Singapore Win-win for everyone Very experienced Finnish task force Over 1 month stand-still in every communication from Singaporean counterpart No progress in meetings

19 Negotiations with Asian cultures List of participants + title Hierarchy Slow pace Patience lose temper -> lose face Non-confrontational - face Give and take win-win

20 MITÄ JÄI KÄTEEN? Listaa kolme huomiota/oivallusta Valmistaudu esittämään ne vierustoverisi kanssa Valmistaudu jakamaan huomiosi muiden kanssa

21 MITÄ HALUSIN SANOA Kulttuuriosaaminen on nykyään ratkaisevan tärkeää kaikessa asiantuntijatyössä Kulttuuriosaamisen puuttumisella on suoria liiketoimintavaikutuksia Työkalut kulttuuriosaamisen ovat yksinkertaisia ja sinun ulottuvillasi

22 KIITOS! Tauno Taajamaa puh Management Institute of Finland MIF Oy PL 147, Eteläinen Makasiinikatu 4, Helsinki