Elderly care in Espoo Juha Metso 12.6.2007
Elderly care in Espoo Independent living in your own home Supported living in your own home Living in home-like service facilities Hospital and institutional care only for short periods Old age is not an illness Customer orientation how? Good processes & system approach 2
Elderly care 2007 Elderly citizens Resource steering Preventive services for the elderly Home care & nursing Geriatric services Long term care Supportive services Other social and health services Partners Independent Degree of disability Disability 3
Information and care Internet & intranet Call center Customer information desk Tailored personal services 4
PITKÄAIKAISHOITO Hoiva/vanhainkodit (omat) vakaat KUNTOUTUS- JA KOTIUTUSSAIRAALA GERIATRISEN KESKUKSEN AVOSAIRAANHOITO (kotisairaala, päiväsairaala, kuntouttavat kotikäynnit, lääkäripalvelut omille hoivakodeille) Kuntoutus- ja kotiutussairaala osana vanhusten äkillisten sairauksien integroitua hoitomallia GERIATRISEN KESKUKSEN AKUUTTIOSASTOT JORVISSA kotiutus viiveettä ja hallitusti KOTIHOIDON PALVELUT epävakaat jatkohoito vakaat osa kotiin kotisairaalan turvin KOTONA ASUMINEN Tavallinen asunto Senioritalo, palvelutalo ERIKOIS- SAIRAANHOIDON VUODEOSASTOT JORVISSA geriatrinen arvio TERVEYS- KESKUS- PÄIVYSTYS JORVISSA päivystykseen harkiten ERIKOIS- SAIRAANHOIDON VUODEOSASTOT HYKS:SSÄ kuntoutus aloitetaan jo erikoissairaanhoidossa ERIKOIS- SAIRAANHOIDON PÄIVYSTYS JORVISSA TERVEYSASEMAN PALVELUT Omalääkärit, hoitohenkilöstö Kotihoidon vastuulääkärit (konsultointi, vastaanotto, kotikäynnit) äkilliset sairaudet hoidetaan tuttujen hoitajien ja lääkärien toimesta ohjeen mukaan tehokas jatkokuntoutus kotona vaikuttavat hoidot käyttöön PITKÄAIKAISHOITO Palveluasuminen (yksityiset hoitokodit) 5 ei pitkäaikaishoitoa sairaalassa asuminen samassa hoitopaikassa elämän loppuun saakka
Espoo Hospital - service concept for the future
Espoo Hospital - service concept for the future 1. Customer focus 2. Rehabilitating and barrier-free environment 3. Good working-environment for personnel 4. New technological solutions 5. Smooth processes and logistics 6. Versatile and adaptive 7. Quality and cost control 8. Environment-friendly 7
Customer focus Services according to individual customer needs Possibility to participate in everyday life and urban culture Comfortable facilities that enable both privacy and social activities The building s appearance and location communicate customer focus and service orientation Clear and easily perceived facilities The hospital is easily reached by both customers and relatives 8
Rehabilitating and barrier-free environment The facilities motivate customers to independent and guided rehabilitation as well as to mastering and maintaining the functions required in everyday life Corridor and hall spaces are versatile activity spaces Courtyards and other outdoor spaces are barrier-free and easy-to-use The facilities enable the participation of friends and relatives The hospital entrance is inviting and memorable 9
Good working-environment for personnel The facilities and technology advance and support high quality professional work, wellbeing and safety The architectural solutions promote customer focus The facilities promote cooperation and communication between different professional groups The hospital is easily reached with public transport and there are other services near by 10
New technological solutions Modern diagnostics, care and supervision technology Use of new technology in independent and guided rehabilitation Customers benefit from versatile data search, communication and entertainment technologies Building services and commodity logistics are based on automation and robotics 11
Smooth processes and logistics The processes relating to diagnostics, care and rehabilitation form a seamless service for the customer Care and other central work processes have been designed so that as much time as possible is used on direct customer contact and other core services Medicine, textile and other supply management functions will be automated 12
Versatile and adaptive The existing facilities can be used for multiple functions and services The hospital has been designed so that the facilities can be easily altered according to changing needs The spaces reserved for technology will be designed so that maintenance, modifications and updates can be carried out flexibly 13
Quality and cost control Customers find the service, operating model and rehabilitation environment excellent The quality and results of the services offered are of high international standard Total operating costs are low during the building s lifecycle 14
Environment-friendly The hospital s energy consumption is optimised and environmental load is minimised As a building, the hospital s appearance is timeless 15