Better quality of elearning in Universities E-xcellence. Pekka Kess Oulun yliopisto Tuotantotalouden osasto

Transkriptio

1 Better quality of elearning in Universities E-xcellence Pekka Kess Oulun yliopisto Tuotantotalouden osasto

2 Human capital assessment Management system analysis Outsourcing: External knowledge management Research and Teaching Integration COURSE: MANAGEMENT OF PRODUCTION ORGANISATIONS Publications Teaching Teaching Dissertations Organisations Course Course materials materials Doctoral Doctoral Dissertations Companies Public organisations Course delivery Year n(i) Companies Public organisations Course delivery Year n(i+1) Conference Papers Companies Public organisations Course delivery Year n(i+2) Conference Papers Journal Articles Course delivery Year n(i+3)

3 E-xcellence+ - background Total Quality Management Leadership People Management Customer focus Use of information and analysis Process Improvement Strategic and quality planning Samson D & Terziovski M (1999): The relationship between total quality Management practices and operational performance

4 Why elearning in Finland (Chirichilli, 2006) FLEXIBILITY in learning processes QUALITY in learning processes Serving OFF-CAMPUS students DROP-OUT reduction COST reduction

5 Academic Strategy Map Northern Finland Strategy Northern Finland HE Strategy City of Oulu Strategy Oulu Province Cultural Strategy Research Strategy Dept strategy on ICT in Education Dept strategy on ICT in Education Dept strategy on ICT in Education Dept strategy on ICT in Education HR strategy University Strategy Strategy on International Issues National Info Society Strategy University Strategy on ICT in education IT Strategy Library Strategy Min. Educ. Info Society Strategy FVU strategy University of Helsinki University of Turku University of Tampere University of Jyväskylä Technical University Of Tampere Helsinki University of technology Helsinki Business School Turku Business School Helsinki Univ. Of Technology Swedish Business School Åbo Academy Sibelius Academy Arts Academy

6 Strategic Capability of Some Organisations JOHTAMISJÄRJESTELMÄN KYPSYYSASTE University #1 University #2 Best in Class from the ICT Industry Finnish Quality Award Winner JOHTAMISJÄRJESTELMÄN KYPSYYS (Oiva, 2007)

7 People Management P-CMM -KONSTRUKTION JOHDETTU TASO 2: IHMISTEN JOHTAMINEN ORGANISAATIO 18 ORGANISAATIO 17 ORGANISAATIO 16 ORGANISAATIO 15 ORGANISAATIO 14 ORGANISAATIO 13 ORGANISAATIO 12 ORGANISAATIO 11 ORGANISAATIO 19 ORGANISAATIO 10 ORGANISAATIO 9 ORGANISAATIO 8 ORGANISAATIO 7 ORGANISAATIO 6 ORGANISAATIO 5 ORGANISAATIO 4 ORGANISAATIO 3 ORGANISAATIO 2 ORGANISAATIO JOHTAMISJÄRJESTELMÄN KYPSYYS (Oiva, 2007)

8 Competency Management P-CMM -KONSTRUKTION MÄÄRITELTY TASO 3: KOMPETENSSIEN JOHTAMINEN ORGANISAATIO 18 ORGANISAATIO 17 ORGANISAATIO 16 ORGANISAATIO 15 ORGANISAATIO 14 ORGANISAATIO 13 ORGANISAATIO 12 ORGANISAATIO 11 ORGANISAATIO 19 ORGANISAATIO 10 ORGANISAATIO 9 ORGANISAATIO 8 ORGANISAATIO 7 ORGANISAATIO 6 ORGANISAATIO 5 ORGANISAATIO 4 ORGANISAATIO 3 ORGANISAATIO 2 ORGANISAATIO JOHTAMISJÄRJESTELMÄN KYPSYYS (Oiva, 2007)

9 Change Management P-CMM -KONSTRUKTION OPTIMOITU TASO 5: MUUTOKSEN JOHTAMINEN ORGANISAATIO 18 ORGANISAATIO 17 ORGANISAATIO 16 ORGANISAATIO 15 ORGANISAATIO 14 ORGANISAATIO 13 ORGANISAATIO 12 ORGANISAATIO 11 ORGANISAATIO 19 ORGANISAATIO 10 ORGANISAATIO 9 ORGANISAATIO 8 ORGANISAATIO 7 ORGANISAATIO 6 ORGANISAATIO 5 ORGANISAATIO 4 ORGANISAATIO 3 ORGANISAATIO 2 ORGANISAATIO JOHTAMISJÄRJESTELMÄN KYPSYYS (Oiva, 2007)

10 Metodi Työkalu Benchmarks Assessment E-xcellence+ Johtaminen Prosessit Opetuksen tuotteet

11 Projektiorganisaatiot NL FI NL UK IT NL EE HU SE ES BE CZ CZ SK RU CH EADTU OULU-University OUNL OUUK UNINETTUNO NVAO Tallinn University Hungarian e-university Network NSHU Universidad Nacional de Educacion a Distancia (UNED) KU-Leuven Cztech Association of Distance Teaching Universities University of Hradec Králové Slovak University of Technology in Bratislava Mesi Fern Schweiz

12 Projektin tavoitteet With E-xcellence+ we want to valorise the instrument at the local, national and European level for the higher education and adult education sectors. Further, within E-xcellence +, we want to broaden the implementation and receive feedback for enhancing the instrument.

13 Projektin kohderyhmät Yliopistot / aikuiskoulutus Opettajat Koulutuksen suunnittelijat Koulutuksen sisällön tuottajat Koulutuksen johto Koulutuksen tukipalvelujen tuottajat Akreditointiorganisaatiot

14 Projektin ositus WP1:General project management WP2: Promotion and awareness raising WP3: Institutional frameworks WP4: Implementation WP5: Sustainability WP6: Quality and evaluation plan WP7: Dissemination

15 Aikataulu Planning Month o n d j f m a m j j a s o n d j f m a m j j a s WP1 Leader: EADTU WP2 Leader: EADTU WP3 Leader: OUUK WP4 Leader: OUNL WP5 Leader: OULU WP6 Leader: EADTU WP7 Leader: EADTU

16 Projektin tuloksia 2008 version of the E-xcellence+ manual 2008 version of the E-xcellence+ tool 2009 version of the E-xcellence+ manual 2009 version of the E-xcellence+ tool Quality system for the E-xcellence+ expert network Quality Label

17 WP 7 WP5 WP 4 WP 3 WP 2 Planning Training materials Updating manual & tool Madrid Meeting Manual & toll 2008 version National workshops #1 Full Assessment OUNL #2Full Assessment OUUK Expert network QS planning, design, testing 2008 conf #3 Full Assessment xxx Updating manual & tool Manual & toll 2009 version 2009 conf Expert Network Launch

18 E-xcellence+ Quality Manual

19 The E-xcellence+ manual 6 sections: Management, Curriculum Design, Course Design, Course Delivery, Staff Support, Student Support, plus Introduction and Glossary. Each section comprising: Benchmarks, Critical Factors (including performance indicators), Assessors Notes Web pages and.pdf files Attempts to work within existing QA frameworks rather than re-inventing them

20 Purpose of the on site assessment The purpose of the actions in connections to the on site assessment: Testing the E-xcellence+ model for Quality in elearning in higher education Evaluate the institute/program/course using the E-xcellence+ method and tool.

21 Tool / Process Analysis Manual is open for further improvements National (European) standard in quality criteria is good for students, teachers, funding organisations Questions will be further tuned in practice to fit to various expert areas Process is challenging takes time and effort: Scheduling the process is critical Site visit asks for several types of expertise and so does the self assessment: how to organise the self assessment with the tool so that all experts will take part in the best possible way..

22

23 E-xcellence+ Suomessa Käydään läpi joukko avoimia yliopistoja ja tehdään ex työkalulla arviointi joihinkin opintokokonaisuuksiin asiantuntjia/vertaisarviointi Tuloksena saadaan kansallisesti: joukko kuvauksia good/best pract käytönnöistä suuri joukko yhdessä kehitettäviä asioita joukko asiansa osaavia asessoreja muutamia tieteellisiä julkaisuja aiheesta hyvät päivitykset ex käsikirjaan ja työkalustoon takaisin asema Euroopan edistyksellisenä eopen Univ organisaationa yms mukavaa ja tuskaa https// -sivusto projektin intranetiksi

24 On site assessment A GOOD UNDERSTANDING OF THE METHOD AND TOOL SELF ASSESSMENT USING THE TOOL SITE VISIT - SELF ASSESSMENT ANALYSIS - INTERVIEWS - CONCLUSIONS ACTION PLANNING

25 E-xcellence+ -projektin ja omasta puolesta KIITOKSET Pekka Kess Oulun yliopisto Tuotantotalouden osasto