CV Sami Kärnä Name Sami Juhani Kärnä Contact details email. sami.karna@tkk.fi GSM +358 400 484 604 Born 1973 Nationality Finnish Organisation Helsinki University of Technology Faculty of Engineering and Architecture Facility Services Research Group (FSRG) Education 2000 Master of the Administration Sciences M.Sc. (Admin.) University of Tampere. Finland. Main subject: Regional science Minor subjects: Business management, Administrative science, Environmental policy 2009 Doctor of Technology (Ph.D) defended at 13 th November Helsinki University of Technology Main subject: Construction economics Minor subject: Real Estate Management Topic of dissertation: Concept and attributes of customer satisfaction in construction Work experience 2001 Researcher 2002 KTI Institute for Real Estate Economics 2003 Researcher, Helsinki University of Technology; Construction Economics and management 2010 (Senior Researcher)
Special field Development of feedback systems for construction projects and maintaining facilities. Customer satisfaction, quality and customer relationship management in the construction and real estate business. Awards Facility Services Research Group has been selected as a Helsinki University of Technology Young Center of Excellence for 2006 2008. 2009 Jan. Sami Kärnä and Juha Matti Junnonen have been won Quality Award for best research, which improves quality in The Finnish industry. Award was admitted to their work on ProPal (mutual feedback system in the Finnish Construction industry) by Helsinki University of Technology and Mining counsellor Matti Sundberg. Doctoral thesis Kärnä, S. (2009). Concepts and Attributes of Customer Satisfaction in the Construction. Doctoral dissertation, TKK R DISS 2. Helsinki University of Technology. ISSBN 978 952 248 132 0. Selected refereed articles Kärnä, S., Junnonen, J.M. and Kankainen, J (2004). Customer satisfaction in Construction. Proceedings of the 12th Annual Conference on Lean Construction, in print. Kärnä, S. (2004). Antecedents to customer satisfaction in real estate development projects. Proceedings of the 11th European Real Estate Society Conference, in print. Kärnä, S. (2004). Analysing customer satisfaction and quality in construction the case of public and private customers. Nordic Journal of Surveying and Real Estate Research. Special Series Vol. 2, pp. 67 81.
Kärnä, S. and Junnonen, J.M. (2005). Developing customer feedback process in the construction supply chain. Proceedings of the 14th IPSERA Conference. Researches in purchasing and supply management. (edited by R. Calvi et N Merminod). 20 23 March 2005, S champs, France. Pp. 655 664. Kärnä, S. and Junnonen, J.M. (2005). Project feedback as a tool for learning. Proceedings IGLC 13, July 2005. 13th International Group for Lean Construction Conference. Sydney, pp. 47 55. ISBN 18 7704 034 7. Kärnä, S. and Junnonen, J.M. (2006). Customer satisfaction comparisons with renovation and new construction. CIB W70. Changing user demands on buildings. Needs for lifecycle planning and management. 12 14 June 2006. Trondheim International symposium. Pp. 105 114. ISBN 82 7551 031 7. Kärnä, S. (2006). Factor spesific approach to customer satisfaction. Proceedings of CIB2006 symposium. Rome. Nenonen, S., Rasila, H., Junnonen, J M and Kärnä S. (2008). Customer journey a method to investigate user experiences. CIB W111 Research Report, Usability of Workplaces, Phase 2. Ed. Alexander, K. Kärnä, S, Sorvala V.M. and Junnonen, J.M. (2009). Modelling customer satisfaction model in construction. Journal of Facilities management, Vol.7 Issue 2, pp. 111 128. Kärnä, S. and Junnonen, J.M. (2009). Mutual feedback system for construction features, demands and content. Proceedings of EuropeIA 12 conference, Innovations for Building and Construction. 1 8 20.3 March, Paris. Pp. 313 331. ISBN 9782 909285 56 1. Kärnä, S., Junnonen, J.M., Sorvala, V.M. (2009). Classifying and clustering construction projects by customer satisfaction. Facilities. Vol. 27 Issue: 9/10, pp. 387 389. Kärnä. S., Nenonen, S. Junnonen, J M, Kuusela, S. (2009).
Framework and process for gathering feedback in the office buildings. Proceedings of 5 th Nordic Conference on Construction Economics and Organisation 10 12 June, Reykjavik, Island. Pöyhönen, K, Nenonen, S. Kärnä, S. (2009). Usability of workplaces in shopping centers. Proceedings of EFMC T he European Facility Management Conference, 16 17 June Amsterdam. Kärnä, S., Huovila, P. and Nenonen, S. (2010). The lifecycle process defining indicators for stakeholders of the building. Proceedings of European Facility Management Conference. Manchester. In review Kärnä, S., Nenonen, S. and Junnonen, J.M. (2010). Feedback system for developing the usability of workplaces. Proceedings of European Facility Management Conference. Manchester. In review Publications Kärnä, S. Tuotteistaminen kiinteistönkehittämisen työvälineenä. (2000). Kiinteistötalouden instituutti KTI. Julkaisematon. Ulkoistettujen palvelujen johtaminen ja seuranta. (2002). Kiinteistötalouden instituutti KTI ja VTT. Kiinteistösijoitussalkun managementin avaintunnusluvut. (2003). Kiinteistötalouden instituutti KTI. Julkaisematon. Kärnä, S. ja Junnonen, J M. (2005). Asuntorakentamisen nykytila ja kehittämisen haasteet. Teknillisen korkeakoulun rakentamistalouden laboratorion selvityksiä 52. Kärnä, S. ja Junnonen, J M. (2007). Rakentamisen palautesystematiikan kehittäminen. Teknillisen korkeakoulun rakentamistalouden laboratorion selvityksiä 71. Kärnä, S. (2007). Asiakastyytyväisyys rakentamisessa. Teknillisen korkeakoulun rakentamistalouden laboratorion raportteja 239.
Kärnä, S. & Nenonen, S. (2008) Workplace osaaminen kompetensseja ja kumppaneita. Tekesin tilateknologiaohjelman esiselvityksen loppuraportti. Kärnä, S. (2009). Concepts and Attributes of Customer Satisfaction in the Construction. Doctoral dissertation. TKK Structural Engineering and Building Technology Dissertations TKK R DISS 2. Espoo. ISSBN 978 952 248 132 0. Kärnä, S., Nenonen, S. and Junnonen, J.M. (2010). Käyttäjälähtöisen rakennuksen arviointimenetelmän kehittäminen. TKK Rakenne ja rakennustuotantotekniikan raportteja. Forthcoming. Other publications Sami Kärnä & Juha Matti Junnonen (2005). Tuotteet, prosessit ja liiketoimintakonseptit. Teoksessa: Hyvä asuminen 2010 Ohjelman valmisteluprojektin raportti. s. 33 47. Sami Kärnä & Juha Matti Junnonen (2004). Asiakastyytyväisyys rakentamisessa. Rakentajain kalenteri 2005, Rakennustieto Oy, s. 552 558, ISSN: 0355 550X. Sami Kärnä & Juha Matti Junnonen (2006): ProPal projektipalautejärjestelmä. Rakentajain kalenteri 2007. Rakennustieto Oy. Sami Kärnä & Nenonen, Suvi (2007). Kompetenssikartoitus Tilat teknologiaohjelmaan, julkaisematon.