2009 Doctor of Technology (Ph.D) defended at 13 th November

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1 CV Sami Kärnä Name Sami Juhani Kärnä Contact details . GSM Born 1973 Nationality Finnish Organisation Helsinki University of Technology Faculty of Engineering and Architecture Facility Services Research Group (FSRG) Education 2000 Master of the Administration Sciences M.Sc. (Admin.) University of Tampere. Finland. Main subject: Regional science Minor subjects: Business management, Administrative science, Environmental policy 2009 Doctor of Technology (Ph.D) defended at 13 th November Helsinki University of Technology Main subject: Construction economics Minor subject: Real Estate Management Topic of dissertation: Concept and attributes of customer satisfaction in construction Work experience 2001 Researcher 2002 KTI Institute for Real Estate Economics 2003 Researcher, Helsinki University of Technology; Construction Economics and management 2010 (Senior Researcher)

2 Special field Development of feedback systems for construction projects and maintaining facilities. Customer satisfaction, quality and customer relationship management in the construction and real estate business. Awards Facility Services Research Group has been selected as a Helsinki University of Technology Young Center of Excellence for Jan. Sami Kärnä and Juha Matti Junnonen have been won Quality Award for best research, which improves quality in The Finnish industry. Award was admitted to their work on ProPal (mutual feedback system in the Finnish Construction industry) by Helsinki University of Technology and Mining counsellor Matti Sundberg. Doctoral thesis Kärnä, S. (2009). Concepts and Attributes of Customer Satisfaction in the Construction. Doctoral dissertation, TKK R DISS 2. Helsinki University of Technology. ISSBN Selected refereed articles Kärnä, S., Junnonen, J.M. and Kankainen, J (2004). Customer satisfaction in Construction. Proceedings of the 12th Annual Conference on Lean Construction, in print. Kärnä, S. (2004). Antecedents to customer satisfaction in real estate development projects. Proceedings of the 11th European Real Estate Society Conference, in print. Kärnä, S. (2004). Analysing customer satisfaction and quality in construction the case of public and private customers. Nordic Journal of Surveying and Real Estate Research. Special Series Vol. 2, pp

3 Kärnä, S. and Junnonen, J.M. (2005). Developing customer feedback process in the construction supply chain. Proceedings of the 14th IPSERA Conference. Researches in purchasing and supply management. (edited by R. Calvi et N Merminod) March 2005, S champs, France. Pp Kärnä, S. and Junnonen, J.M. (2005). Project feedback as a tool for learning. Proceedings IGLC 13, July th International Group for Lean Construction Conference. Sydney, pp ISBN Kärnä, S. and Junnonen, J.M. (2006). Customer satisfaction comparisons with renovation and new construction. CIB W70. Changing user demands on buildings. Needs for lifecycle planning and management June Trondheim International symposium. Pp ISBN Kärnä, S. (2006). Factor spesific approach to customer satisfaction. Proceedings of CIB2006 symposium. Rome. Nenonen, S., Rasila, H., Junnonen, J M and Kärnä S. (2008). Customer journey a method to investigate user experiences. CIB W111 Research Report, Usability of Workplaces, Phase 2. Ed. Alexander, K. Kärnä, S, Sorvala V.M. and Junnonen, J.M. (2009). Modelling customer satisfaction model in construction. Journal of Facilities management, Vol.7 Issue 2, pp Kärnä, S. and Junnonen, J.M. (2009). Mutual feedback system for construction features, demands and content. Proceedings of EuropeIA 12 conference, Innovations for Building and Construction March, Paris. Pp ISBN Kärnä, S., Junnonen, J.M., Sorvala, V.M. (2009). Classifying and clustering construction projects by customer satisfaction. Facilities. Vol. 27 Issue: 9/10, pp Kärnä. S., Nenonen, S. Junnonen, J M, Kuusela, S. (2009).

4 Framework and process for gathering feedback in the office buildings. Proceedings of 5 th Nordic Conference on Construction Economics and Organisation June, Reykjavik, Island. Pöyhönen, K, Nenonen, S. Kärnä, S. (2009). Usability of workplaces in shopping centers. Proceedings of EFMC T he European Facility Management Conference, June Amsterdam. Kärnä, S., Huovila, P. and Nenonen, S. (2010). The lifecycle process defining indicators for stakeholders of the building. Proceedings of European Facility Management Conference. Manchester. In review Kärnä, S., Nenonen, S. and Junnonen, J.M. (2010). Feedback system for developing the usability of workplaces. Proceedings of European Facility Management Conference. Manchester. In review Publications Kärnä, S. Tuotteistaminen kiinteistönkehittämisen työvälineenä. (2000). Kiinteistötalouden instituutti KTI. Julkaisematon. Ulkoistettujen palvelujen johtaminen ja seuranta. (2002). Kiinteistötalouden instituutti KTI ja VTT. Kiinteistösijoitussalkun managementin avaintunnusluvut. (2003). Kiinteistötalouden instituutti KTI. Julkaisematon. Kärnä, S. ja Junnonen, J M. (2005). Asuntorakentamisen nykytila ja kehittämisen haasteet. Teknillisen korkeakoulun rakentamistalouden laboratorion selvityksiä 52. Kärnä, S. ja Junnonen, J M. (2007). Rakentamisen palautesystematiikan kehittäminen. Teknillisen korkeakoulun rakentamistalouden laboratorion selvityksiä 71. Kärnä, S. (2007). Asiakastyytyväisyys rakentamisessa. Teknillisen korkeakoulun rakentamistalouden laboratorion raportteja 239.

5 Kärnä, S. & Nenonen, S. (2008) Workplace osaaminen kompetensseja ja kumppaneita. Tekesin tilateknologiaohjelman esiselvityksen loppuraportti. Kärnä, S. (2009). Concepts and Attributes of Customer Satisfaction in the Construction. Doctoral dissertation. TKK Structural Engineering and Building Technology Dissertations TKK R DISS 2. Espoo. ISSBN Kärnä, S., Nenonen, S. and Junnonen, J.M. (2010). Käyttäjälähtöisen rakennuksen arviointimenetelmän kehittäminen. TKK Rakenne ja rakennustuotantotekniikan raportteja. Forthcoming. Other publications Sami Kärnä & Juha Matti Junnonen (2005). Tuotteet, prosessit ja liiketoimintakonseptit. Teoksessa: Hyvä asuminen 2010 Ohjelman valmisteluprojektin raportti. s Sami Kärnä & Juha Matti Junnonen (2004). Asiakastyytyväisyys rakentamisessa. Rakentajain kalenteri 2005, Rakennustieto Oy, s , ISSN: X. Sami Kärnä & Juha Matti Junnonen (2006): ProPal projektipalautejärjestelmä. Rakentajain kalenteri Rakennustieto Oy. Sami Kärnä & Nenonen, Suvi (2007). Kompetenssikartoitus Tilat teknologiaohjelmaan, julkaisematon.