Muutu tai kuihdu. Robert Andersson

Transkriptio

1 Muutu tai kuihdu Robert Andersson

2 5. suurin teleoperaattori Euroopassa Yhteensä meitä on n Liikevaihto 2013: 11,3 mrd EUR Liittymämäärä yli 190 miljoonaa Toimintaa 17 maassa

3 Digitalisaatio muuttaa lähivuosina kaikkia toimialoja ja koskettaa jokaista ihmisen elämän osa-aluetta.

4 Prosessien tuottavuuden nosto automatisoinnilla Henkilökohtaisen tuottavuuden nostaminen Uusien prosessien ja liiketoimintamallien luominen ICT:n avulla

5 Uusien prosessien ja liiketoimintamallien luominen ICT:n avulla M2M & IoT Pilvipalvelut Big Data, Open Data Mobiliteetti 2010 Tietoliikenneverkot Digitaalinen viestintä 1. vaihe

6 Digitalisaatio muuttaa yritysten toimintaa Prosessit Tuotteet ja palvelut Arvoverkosto Työskentelytavat Asiakaskohtaamiset Toimintamallit

7 Asiakkaiden odotukset korostuvat entisestään Vaivattomuus Helppous Joustavuus Nopeus

8 Teleala on murroksessa ja meidän on muututtava. 2. vaihe

9 Tietoliikenteen volyymit Mobiilin käyttö teratavuina Puheluminuutit SMS-tekstiviestien lukumäärä

10 Tietoliikennealan hintakehitys Kuluttajahintaindeksi Mobiiliviestintäpalvelut Puhelimet

11 TeliaSoneran muutos The new TeliaSonera Big changes Stabilize & shape Transform & perform Transform & step up Deliver on potential

12 n External system Used only for mobility Used only for broadband Used for both mboss Fault Management Neuro FMS VAS applications faults HP OVO Mobile IT devices & application FM220 HP Network NodeManager Network (IP routers) NetAct OSS CNDB Repeators Asko SDI Fault and alarm info HP SM Alarms Mirjam HP TEMIP Alarms Algon OMS config E/// OSS RC 2G Andrew Armos HP SW ucmdb Huawei imanager M2000 Failure Data transfer Siemens NetManager NMS100 Atoll (radio network planning tool) CDDS Alarms NetAct OSS1 (2G, 3G, 4G) Webservice: Omat sivut, TellU, IVR, Yrityspääte, B2B Online, CTI, Multibella ecenter: NGN Tool, Nomen, CVD2 GESB: SAMI IA, SMC Network planning Work Work GESB: UDB (NAK), Alpha2, CDM, AIDA, Atlas, Tomaatti, Multibella, CID Manager, KTV Visio Servlet: CPD/FRD, IVR ecenter: SAP, MADM, Service Center Contractor service Work order ContractorServi ce Performance Management Cell Info (Molo) Logs changes and faults in radio network elements and cells. ENIQ (traffic) Job orchestration Network Jupiter OSIX Information push DDS2 (Informatica) Material Order sratus NSN/vendor Jocomobile (workflow mngt for network construction) Lasumobile (antenna- and equipment tech ) Cells, Designed antennas RNP Interface Monica base (planning) UAD Query information MIT Ordered material MHV (Network collection) Traffic Traffica (passive monitoring) traffic CS - Network Site, Equipment Install Conf + PM (IN, SDP) Conf : GSM MSC, GSM BSC (DX), GSM BSC (AXE), STP, IN, SGSN, MGW, MSS, SMS, RNC, NM210, ATCA Asetussampo,Asiakkuustodistus,Automaattiset valikkotoiminnot,ekirje,billmill-askuarkisto,nak-laskuarkisto,noa,yritysasp - laskuarkisto,r&b(geneva)laskuarkisto,latauslipuke,latauslipuketap,markkin ointikiellot Lattelekom,Materiaalitilaus Hansaprint,Plussa/ Ykkösbonus,Palkkio,Saara,CCUIcons,CCUIcorplTunnari,WWWLenkki,WWWl enkki-puk emove (control material flow and work ) Manna Saitti Mast information documentation) documents) customer information) Keycontrol (physical keys to TS owned FI premises) Vuokratilasopim ukset Indi (antenna- and Mast device space information reservation) NSN SQM Service quality monitoring 2G/3G RAN Tower Base maps Billing info Cooma (Site construction management) MainMap Site and equipment install Base maps Maavuokrarekist eri (property renting registry) Maaomistusreki steri (land ownership reg for base station sites) Geneva R&B Billing Equipment Space information Perfmon monitoring Evolve packet core Site types, Owner information Pohjakuva Site types, Owner information Nessie (base station equipment inventory) powersystems Pricing info Vuokrasopimuk set Satellite Systems SNET VOIMA Aslanet Common Monitor Master (Active monitoring) monitoring Core Conan (Contract Management) Pricing info Pricum (calculta prices for rented antenna- and equip locations) monitoring Voima* Tukiasemavuokr atilasopimukset VAS service like MMS Jama* Soma* Pricing info Phone models, settings Detect terminals Activate GPRS Work, material, billing Get Customer Sampo MobileID 1 & 2 Viestikeskus InfoAutomaatti Analyze Manager* Get Customer CGW CDPPT* Saldokysely Get Customer Activate voucher roles Authenticate Operator check Get Barring info WCES/WPKI /MSSP Create certificate PGW Authenticate settings MGES wlan- Services (HomeRun) MobileID mra & Asiakkuustodistus Voic provisioning Tecnomen VMS Get customer roles Card PH Policy Manager CCBS-FE/ UDB/PDB Prerated OTA provisioning DP5/DP6 SimHal monitoring monitoring VAS billing CNDB (HLR) Get subscriptions Check Transactions barring Send Wellcome MMS Service Center (Sokudo) Mobile certificates Huawei CPL Voic provisioning CCC (TeleFinland) Get customers Check operator Sampopankki Nordea OKO VRK Pohjola Nordea Finance Control list NUMPAC Payment reports CCCP* Sales person, Customer subs, Mobile Marketing restrictions Purchase status OpusCapita* MMS provisioning Control list DDS,SMSC,Traffi ca, Mobile PreRater, NAK Lipuke/Voucher* Direct debit IM-MNP Mobile B2C password change Civil certificates Registering subscriptions Fonecta/NOPA Poissaolo activations CDR-DW MMS-services MMSC CPE funding Terminal insurance Numbers to catalogue Sales order, Voucher activations Number Porting Query, recharge cards Saldo queries Bills Queries & mra activation Urban info (taajamatieto) Log Servers, ecenter, Asetussampo, CPD, SIWA, Antitheft, log repository, Mobile ID, BO, Analyze manager, Kuha VAS SMS Services SMSC Maintain BB subs like Saldo Balance service (Saldopalvelut) PS services (IP ) CGs Work reminders Orders Get dealer info ASP Platforms Sonera Dealeri Saldo limits Avaaja Mob Contracts updates, SMSKIT Poissaolotiedote Contract sync Simcards, Easycards Broadband sites Mobile order Credit score SIMcard Credit check Mobile order SIMS NAK Mobile CRM&Billing All G MD (mediation) MobiCentreX billing Activate subscription SMS messages Voucher Mobile PreRater VAS-Voice Services Platforms All Deliver Broadband sites CS-services (Voice&Data) MSC s Pricing Credit score Subscription provisioning Data queries UDB push Lasse ecenter IN-services IN-NE s SMN+SCN Avaaja BB Data Orders, package availability info check Update contract Customer contact info Pki SIM ASOP Osti Dunning & status Numeronvaihtopalvelu, CGW, PMA, WapProxy, MMSC, ecdm, Positioning, Chat, Kkortti, Deliver wapgames, kanava, viestikeskus, saldo, yrityspääte, liha, profitcard, Ericsson OCS rbt, saldo2 Nauris TF Prepaid (Kani) SMS PGM/PPM Kustaa Saldo info Credit check Omat sivut SAT (Suomen asiakastieto) comissions xxxx Track Customer Aida Catalog fees ECM Mosaic ECM Customer TDB Service requests Contract/document repository SMS TeleAlert (AlertaLite) Tribold Elasticpath eshop Contract creation Sonerakauppa (eshop BB) Legal customers SDP (Ericsson) Sonera.fi Comarch CRM (Multibella) TellU Get contact persons Comarch NGSF (Multibella) Provisioning DHCP Credit check Homepage maintanance Credit score Mobile Web3 (page for hosting ISP consumers) Payment Terminal Order Point B2B Online Kivang Bills Access knowledge base Accounts, dunning status events Firewall Dealer Oiva* Service request Incidents ecdm Hotsip OTT (Order Tracking Tool) Bills Dunning & status Comarch Billing (Multibella) Billable tickets General Billing Interface (mediation) Customer Broadband order Address valition, availability check Get customer, Sales case info SAMI Impact Analyser Tomaatti, Alpha, NAK Order confirmations Service provisioning F-Secure DHCP server Vihti SMS SMC creation F-secure licenses SMC Echovault* Invoices Subscription Incidents, support requests Job scheduling SAMI* Network elements? mitä Genesys CTI* Trouble tiekets Alarms Product Credit score Tomaatti CRM&Fulfillment Nelli Nomen IVR* (Troubleshooter) Subscription Faults GNSV ehealth* Check availability Access Info (availability) Fetch Routing area Order/ contract NMS100 CPD* Dallas Billing Alarms Sonera Tukku KeyRNS Query contract information Access topology Relacom Cygate Igloo* Domain name reservation ( account) PCCI* Cable devices Cosmos CDM Create CP customers SAS Clearing house Site work Check availability Customer SNET Elisa Johtotieto Cisu interface Eltel Empower Ericsson Auria Nokia D500s SMS Geneva R&B, NAK. Atlas, SAP IST, Avaaja Mob Spotify* CAPS (older Service Center) E/// PEM Create order Checking apartment agreements Line test Credit score All customer Subscription E/// IP-DSLAMS C.S.I Contracts Subscription Marketing target groups Prerated SSA (selfservice act for landlord buildings) Line test Procure physical items Plan management Edge Routers Domain reservation Metasolv HoasNet Alpha2 Broadband CRM Installation scheduling Contract report (manual delivery) Access provisioning Subscription SurfManager Operator SM/O Prereservations sproject SAM Alcatel Posti Order confirmations Postal codes Green (Abuse) SAP R/3* Printshops (Hansaprint) Availability Dunning status, Customer Reserve numbers Orders Formatted invoices Service call details, Dunning status Compensations Customer, IM Base Bill, Overdue payments SAP IS-T JST SurfWatch Formatted invoices BillMill Bills, Bill references Raw billfetch User Reserve numbers Event Sources, Reprocess req Bill Archive Account Receivable Pre-processor Post-processor Geneva Broadband Billing SAP AR* Gate Routers Direct debit Dunning Invoice numbers Customer nokia d500 cisco 6260 DSLAM(s) SAP G/L* Finance Bank NetManager (FOSGW) Surpass printouts Switching node NM210 DigiVote Aktiv Kapital Finland APM (Services) Orders Atlas Fixed voice CRM Mediator Broker view Distributor agreements UCFD Cables W0rk DX200 Catalog Redirecting calls APM (GUI) Softphone Billing View catalog info Postal codes STM_D STM_V2 DVH/TRM Billing, Invoice numbers Orders Steering CVD2 Tutka TT-logs Lasso Fixed voice Billing Rated Lihas Fixed CDR rating DVH/EXCT provisioning Alpha, Geneva Billing, BillMill, Lasso, Atlas, Lihas, from Preprosessor, NAK, Lipuke, Geneva R&B, Asko, Multibella Finder (Fonecta) LisX (Fonecta) Luumu (Fonecta) OTS Provisioining NAK, Lihas, Geneva Billing, MHV, Multibella Catalog fees and errors HPO Documentum Axe (Auria) Kesnet Cumulated Reference Collected EWSD (Auria) Lynx Cognos Cubes Visio Kaapeli CRM & Billing UCFF NetAct Eksos EXCT (collect/ distribution) Bills, reporting Cervelo UCF batches CDS Raw Mob-In Solita Orders SDR-In Orders SalesForce SAP SD CRM & Billing Spioni Interconnect Mobile doc (all systems needing LiveLink (Alls systems needing Twin (All systems needing

13 Uudistuminen yksinkertaistamalla Tuotteet Kanavat Prosessit ITjärjestelmät Verkko

14 Olemme uuden aikakauden teleoperaattori ja asiakkaidemme digitaalisen liiketoiminnan mahdollistaja.

15 The new TeliaSonera strategy STRATEGY STRATEGIC PRIORITIES Enhance the core Develop the core business in Nordics & Baltics Value through superior network connectivity Customer loyalty through convergence Competitive operations Take Eurasia to the next level Explore opportunities close to the core Investments in areas that complement and/or strengthen the core business ehealth Music TV m2m Financial Services Security

16 Verkkoriippumaton liiketoiminta Valittuja lähtöjä lähellä ydinliiketoimintaamme Verkkopalveluiden tarjoaja Lisäarvopalveluiden tarjoaja TeliaSonera aiemmin Uusi strategiamme: Uuden aikakauden teleoperaattori Verkkokeskeinen liiketoiminta 3. vaihe

17 Uusien prosessien ja liiketoimintamallien luominen Henkilökohtaisen tuottavuuden nostaminen ICT:n avulla Uusi TeliaSonera Paras verkko Internet of Things Data Centerit Digitaalinen liiketoiminta Kyberturvallisuus

18 Kiitos!