Use of information technology, reasons for non-use, age group survey summary. Nordlund, Marika Stenberg, Lea Lempola, Hanna-Mari

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1 Nordlund, Marika Stenberg, Lea Lempola, Hanna-Mari Use of information technology, reasons for non-use, age group 7 89 survey summary

2 Contents To the Reader... Use of information technology, reasons for non-use, age group 7 89 survey summary... Annexed Diagrams...9 KÄKÄTE Project and LähiVerkko Project 01 Layout: Vitale Ay

3 To the Reader According to expectations prevailing in the society, technology is expected to support the everyday life and coping of elderly people to an ever-increasing extent. Technologies and services are being developed, eagerly and in abundance. Compiled information on use of technology by the elderly is scarce, although the designers and developers would have use such information. In particular, little is known about the attitudes and factors preventing the elderly from using information technology. Because of this, the survey in question was carried out by the two Projects working in the field. The KÄKÄTE Project is a joint project of the Union for Senior Services and the Central Union for the Welfare of the Aged launched in January 010. The focus of the fiveyear project funded by RAY (Finland s Slot Machine Association) is to improve the possibilities of living longer at home and to facilitate the assisting work by means of technology. The KÄKÄTE Project has produced a lot of information on technology intended for the elderly. One example is a guide published by the Project on the computer centres or corners intended for joint use by the elderly. Additional information: LähiVerkko is a joint project launched by the Retirement Association (Eläkeliitto) and Finnish Association for Substance Abuse Prevention (EHYT) in 01. The objective of the five-year project is to offer support, information, and easy tools for the elderly facilitating the use of information technology in everyday life. Through this, the objective is to strengthen the sense of community, inclusion, and interaction extending over generations. For example, LähiVerkko strives to get the elderly online by telling them about free video calls that can be used for keeping in touch with their relatives and grandchildren living at distant locations. Additional information: This summary presents the most significant results of the survey. The annexed tables can be referenced for a more detailed overview of the results. In April 01 KÄKÄTE Project and LähiVerkko Project

4 Use of information technology, reasons for non-use, age group 7 89 survey summary A large proportion of elderly people believe that they can learn to use information technology if only provided with the right kind of guidance. One-third of the elderly already actively use IT and the Internet to search for information, for example, but some senior citizens do not feel the need for or are not willing to learn to use the new technology. They could be more eager if the hardware and software were easier to use. 90% of 7 89 years old Finns have a cell phone, one-third have access to the Internet. % of the elderly have an address. Only % of the respondents admitted to having a smartphone and % a tablet computer. This information is based on the joint survey carried out by the KÄKÄTE Project (User Centered Technology for Elderly People and Care Givers) and LähiVerkko Project. The survey executed by TNS Gallup included telephone interviews with 00 elderly people in December 01. The sample is representative of the entire 7 89 y.o. population of Finland, which includes about 1,000 people. Which of the following do you use? (%, n=01) Ordinary cell phone 90 Ordinary PC, desktop or portable Internet connection address(es) Smart phone (with Internet connection) Tablet computer None of these 7 0 Figure 1: Use of IT equipment in the age group Based on the survey, it can be concluded that computers are used most often by men, age group 7 79, living with a spouse, former managers or upper management, inhabitants of the Uusimaa region. Accordingly, women belonging to the oldest age group (8 89 years of age), living alone, blue-collar or agricultural background, inhabitants of regions other than Southern Finland, use computers least often.

5 Every fourth senior citizen searches information from the Internet; every fifth uses online banking services 81% of the elderly respondents with access to an Internet connection claimed to have searched information on various topics from the Internet. 7% of the Internet users admitted to using online banking services. In addition to those using the services independently, this figure could include the persons whose bank accounts are handled by a relative, for example. Almost 70% of the elderly people using the Internet also use . If the entire sample is considered, % of the 7 89 years old respondents use the Internet for information retrieval, % for online banking, and 1% for services. Thus, contrary to a common belief, use of the Internet for managing one s affairs is not very widespread among the elderly. At the same time, many public and private services have moved or are moving to the web. The survey results suggest that equality of the citizens could be in danger if online services were to suppress services offered through other channels. Most of the elderly interested in information technology have already found what they were looking for When asked whether they would like to use a device currently inaccessible for them, % of the respondents told that they would like to have a computer, 7% a tablet, and % a smartphone. Two-thirds of the elderly respondents with no access to the Internet had no interest in gaining such access. Numerically, this means 188,000 people almost one-half of the 7-89 years old population. However, every fifth (19%) respondent would like to search the web on matters of interest and almost as many (18%) would like to take care of banking transactions online, if they had access to the Internet. What devices are in use, what new devices would be welcome? (% of all respondents, n = 01) Ordinary cell phone 90 1 Ordinary PC, desktop or portable Internet connection 0 address(es) Smartphone (with Internet connection) Tablet computer 7 In use Welcome Figure : Use of devices, new device preferences in the age group 7 89.

6 8% of the elderly respondents who did not have access to a computer, tablet, or smartphone did not feel the need for such devices. In this respect, there are no age group based differences between the respondents. The majority (70%) of senior citizens who already use a The elderly should computer feel that the use is sufficient and see no need be assisted in making for increased use in the future. To some extent, use that use of the Internet. is more active is prevented by that approx. one-half of the elderly respondents who already used a computer considered the hardware and software too difficult to master. Almost 0% of the respondents claimed that they simply do not want to learn more thorough use. One of the key observations when reviewing survey results was that most of the elderly respondents interested in information technology had already acquired the devices and learned to use them. Senior citizens not yet interested in information technology should be encouraged in different ways and possibilities for using computers should be created. IT-related guidance is needed Personal computer skills guidance is likely to lower the threshold as regards trying out new technology. However, only 10% of the respondents who did not have access to a computer expressed the desire for such guidance. Of those already using a computer, significantly more admitted that guidance would be welcome almost one-half (%). Of the computer users who had already received such guidance, more than one-third (%) would like additional instruction. This suggests that as computers become familiar, the interest in further education increases. The number of elderly people wishing for more guidance is actually quite large. Those interested in computer skills training or consulting would prefer receiving it from someone close (8% of the respondents), from a peer instructor (%) or from a community college instructor (%). Especially those who do not yet have a computer but would like to learn how to use it would prefer being taught by someone close (88%) or peer instructor (7%). Elderly people who do not have a computer would prefer to be taught by someone close or a peer instructor. In general, the respondents believe that the elderly are capable of learning computer skills. 79% of all respondents subscribed to the statement The elderly can learn to use computers in the same way young people do, as long as they get the right kind of guidance. In particular, those who already use a computer (8%) and those who had received computer skills training (8%) support this statement. In this connection, the belief of the elderly respondents in IT education is encouraging, even though they consider computers and software difficult to use.

7 Of the respondents having access to a computer, 8% felt that it is difficult to keep up with the development of computers. Of those who had received computer training, as many were of the same opinion. % of all respondents in the age group 7 89 considered learning computer skills difficult. This opinion is supported by 0% of those who already use a computer and one-half of those who do not have access to a computer. Even in the case of respondents who had received guidance, 0% agreed to this. Therefore, more user-friendly computers and software could spark more interest. IT skills are not considered inevitable % of all respondents were of opinion that computer skills are not necessary in order to cope in the modern society. As could be expected, this opinion is mostly supported by those who do not have a computer (% of such respondents), who have not received computer training (8% of such respondents), and the oldest respondents (8% of 8 89 year olds). On the other hand, % of all the respondents considered computers useful to themselves; of those who used a computer, 9% supported this opinion. Perhaps one cannot imagine or see the benefits before actually trying them out in practice. % of all respondents would like to keep in touch with their friends with the help of new technology. Of the respondents with access to the Internet, two-thirds (7%) would like to use it for keeping in touch with their friends. The willingness for keeping in touch is the strongest in the youngest age group (% of the 7 79 year olds), among those living with a spouse (8%), and among those with many close relatives or friends (% of the respondents who had or more close friends). The joys and benefits of information technology The results indicate that most of the elderly respondents interested in information technology have already acquired the devices and learned how to use them. The challenge is to encourage the senior citizens who do not feel the need for information technology to try it out. On the other hand, everyone should have the right of choosing whether to use a computer or not. It must be possible to take care of things at customer service face-to-face or over the phone, in addition to online solutions. Alternative ways for this are required in the future as well, since aging causes various changes in the functional abilities. There is no guarantee that people who have learned to use online services in the past need not cope with this in older age. The society must take into account the individuality of people as service consumers. The readiness for development of easy-to-use devices and software is required, 7

8 but other ways for providing services to the people A large number of are also necessary. Numerous senior citizens have senior citizens have already been left outside the technology and been left outside the information society. The citizens inequality is information society. reflected in the Internet skills and the willingness The citizens inequality to use it. is reflected in the use of Information technology could be introduced to the the Internet. elderly through some entertaining or useful activity. People s interest could be sparked by different things: some would like to keep in touch with their grandchildren living on the other side of the globe, others visit their childhood landscapes using interactive maps, some scan old photos from their family albums for the future generations to see, etc. 8

9 Annexed Diagrams Which of the following do you use? (%, n = 01) Ordinary cell phone Ordinary PC, desktop or portable Internet connection address(es) Smart phone (with Internet connection) Tablet computer None of these Ordinary cell phone Ordinary PC, desktop or portable Internet connection address(es) Smart phone (with Internet connection) Tablet computer None of these Male Female Which of the following do you use? (%, n = 01) Ordinary cell phone Ordinary PC, desktop or portable Internet connection address(es) Smart phone (with Internet connection) Tablet computer None of these Lives alone With a spouse 9

10 What devices are in use, what new devices would be welcome? (% of all respondents, n = 01) Ordinary cell phone 90 1 Ordinary PC, desktop or portable Internet connection 0 address(es) Smartphone (with Internet connection) Tablet computer 7 In use Welcome How often do you use the following hardware or software? (% of those who use the means in question) Tavallista Ordinary tietokonetta computer (n(n=197) = Internetiä (n(n=178) = Tablet Taulutietokonetta computer (n(n=0) = Sähköpostia (n(n=1) = Mobile Kännykkää phone for tekstiviestien reading text lukemiseen messages (n(n=) = 1 1 Kännykkää tekstiviestien Mobile phone for sending text lähettämiseen messages (n (n=) = ) Mobile phone or tablet Kännykkää for searching tai taulutietokonetta information tiedon hakuun from the internetissä Internet (n(n=0) = Mobile phone Kännykkää or tablet tai for taulutietokonetta gaming (n = 0) pelaamiseen (n=0) Internet for visiting Internetiä keskustelujen tai keskustelupalstojen discussion boards seuraamiseen or forums (n(n=178) = Daily or almost daily Once or twice a week I don t know Less often Never 10

11 For what purposes do you use the Internet? (% of all respondents, n = 01) Searching for information on subjects of interest Online banking, e.g., for payment of invoices Keeping in touch with friends and relatives Reading of newspapers, books, and blogs Following the news Photo sharing and viewing Taking care of trip-related matters, such as reservations, schedules Taking care of health-related matters, such as making an appointment Listening to music, watching videos Playing games, such as card games, puzzles and other brain gym Taking care of official matters, e.g., Kela (pensions) Making video calls over the Internet, e.g., Skype Posting messages or following discussions at Internet forums Online shopping For what purposes would you like to use the Internet? (% of those who have no access to the Internet, n = 19) Searching for information on subjects of interest Online banking, e.g., for payment of invoices Taking care of health-related matters,such as making an appointment Keeping in touch with friends and relatives Following the news Taking care of official matters, e.g., Kela (pensions) Taking care of trip-related matters,such as reservations, schedules Photo sharing and viewing Reading of newspapers, books, and blogs Listening to music, watching videos Posting messages or following discussions at Internet forums Making video calls over the Internet, e.g., Skype Playing games, such as card games, puzzles and other brain gym Online shopping For nothing I don t know

12 Would not like to use the Internet for anything (% of those who have no access to the Internet, n = 19) Total Male Female y. o y. o y. o Management Upper management Lower management Worker Entrepreneur or self-employed Farmer Which of the following could prevent further use of a computer, smartphone, or the Internet? (% of those who have access to a computer, smartphone, or the Internet, n = 10) No need for more intensive use The hardware or software are too complicated Unwillingness to learn Too many dangers, such as viruses, data ending up in the wrong hands Too time-consuming Perceived inability to learn The guidance required is unavailable Too expensive, no money Health-related causes Internet seems frightening Fear to break the hardware No preventing causes Do not know 1

13 Which of the following could be the cause of not using a computer, smartphone, or the Internet? (% of those who have no access to the a computer, smartphone, or the Internet, n = 91) No need for it Unwillingness to learn 9 8 The hardware or software are too complicated Perceived inability to use 0 Too expensive, no money Too many dangers, such as viruses, data ending up in the wrong hands Internet seems frightening Health-related causes 0 The guidance required is unavailable Fear to break the hardware Too time-consuming 1 No preventing causes Do not know 1 1 To what extent do you feel the need to improve your skills by learning or being instructed on the use of computers or mobile phones? (%, n = 01) Total 9 Male Female 7 79 y. o y. o y. o Uusimaa Other Southern Finland 0 Western Finland Eastern Finland Northern Finland A lot Quite a lot I don t know To some extent Not at all 1

14 To what extent do you feel the need to improve your skills by learning or being instructed on the use of computers or mobile phones? (%, n = 01) Total 9 Management 1 7 Upper management 11 1 Lower management 1 7 Worker 0 8 Entrepreneur or self-employed Farmer 19 9 A lot Quite a lot I don t know To some extent Not at all Have you had any computer skills training? (%, n = 01) Total Male 9 1 Female y. o y. o y. o Uusimaa 9 0 Other Southern Finland 7 Western Finland 7 7 Eastern Finland 7 Northern Finland 8 Yes No 1

15 Have you had any computer skills training? (%, n = 01) Yes No Kaikki Total Johtava Management asema 9 1 Upper Ylempi management toimihenkilö 8 18 Lower Alempi management toimihenkilö Työntekijä Worker 7 Entrepreneur Yrittäjä tai ammatinharjoittaja or self-employed 8 Maanviljelijä Farmer 0 80 Läheisiä Close sukulaisia friends or tai relatives, ystäviä 1 Läheisiä Close sukulaisia friends or tai relatives, ystäviä Läheisiä sukulaisia tai ystäviä Close friends or relatives, tai enemmän or more What kind of computer skills training have you had? (% of those who had training, n = 71) Training by someone close Computer courses Work-related training Training by some other person 1 Somewhere else Training by someone close 1 Computer courses Work-related training 8 Training by some other person 1 1 Somewhere else Male Female 1

16 What kind of computer skills training have you had? (% of those who had training, n = 71) Training by someone close 7 Computer courses 9 7 Work-related training Training by some other person 0 7 Somewhere else y y y. Would you like to have computer skills training? (%, n = 01) Total 1 7 Male Female y y y. 1 8 Prior training No training Access to computer No access Yes Do not know No 1

17 From whom you would you prefer to receive computer skills training or guidance? (% of those who would like training, n = 19) From a close friend or relative 8 From a peer instructor From community college instructor From a volunteer, support person From students 9 From a service centre employee From a professional offering paid education From library personnel From someone else 7 From whom you would you prefer to receive computer skills training or guidance? (% of those who would like training, n = 19) From a close friend or relative From a peer instructor From community college instructor From a volunteer, support person From students From a service centre employee From a professional offering paid education From library personnel From someone else Access to computer No access 17

18 Opinions on computer use and the Internet (%, n = 01) The elderly can learn to use computers in the same way young people do, as long as they get the right kind of guidance The Internet provides information difficult to find elsewhere 8 8 You can find interesting content in the Internet 11 It is difficult to keep up with the development of computers 1 1 Computers are beneficial for me 1 I am prepared to pay for technical aids that make daily life easier 7 0 Learning computer skills is difficult 17 In order to cope in the modern society, everyone has to know how to use a computer 1 There are too many ads or inappropriate content in the Internet 0 1 An elderly person does not need a computer 0 1 I want to keep in touch with friends with the help of new technology 1 0 Registration for use of Internet services frightens me The Internet is an unsafe place 7 0 Computers are unreliable 1 7 The elderly have been considered in computer design 17 0 Computers are a threat to health and well-being 1 I agree Do not know I disagree 18

19

20 The KÄKÄTE Project is a joint project of the Union for Senior Services and the Central Union for the Welfare of the Aged; Lähiverkko is a joint project of the Retirement Association and EHYT ry. Both projects are financed by RAY.

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