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1 HO HO Etreprershp Is Or Passo! HO Etreprershp s or passo! HO

2 kehtty HO palvelm r- - kehtty HO Etreprershp s or passo! kmppa palvelme hppo I the smmer of 2012, Tampere Adlt Edcato Ctre, TAKK, rewed ts strategy ad trodced treprershp tss as a focs ea of eratos ad develmt. The frst, cocrete step was tss to trodce lotettava treprershp as a sepate feld of edcato. Ths s how HO was created. jh moass s ppja s lsest vosts 1. The Etreprershp Is Or Passo Strategy jh moass kehtty moass m tekemäl kotta herkll ost palvelosa h ts jh vosts moas The sepate HO logo was spred by the shapes ad colors of the sccessfl? TAKK logo. HO s a empowerg, rchg, progressve ad reslt-orted servce experce. HO leaves o oe cold. The program provdes servces throgh mltple chaels both a dgtal vromt ad the physcal tss program facltes. HO s a commty. HO leaves ts mk o all eratos. HO lotettava s terestg, actve ad gagg. HO s a eye er! HO s a hma experce revolvg od commcato. At HO, we rely o each other s ergy a atmosphere of jh trst. lotettava m alvel vosts t At the core of HO s strategy les the dea that clts do ot by what we sell they by becase of why ad how we erate. HO s a mx of dreams, leg, sklls, joy, sccess, tger leaps ad steady steps, ad bsess maagemt. Above all, HO s a safe ad sprg commty for sttg ad develg oe s ow bsess ad fdg rewed zest for treprershp. TAKK adheres to the vales of reble pter ad brave forerer. At HO, these vales e mr- m rored reltless eratoal develmt, close coerato ad a strog commty feelg. Clt derstadg forms the bass for cotg develmt. We deep ths derstadg close daloge wth or clts, whether t s abot ew servce vatos or the develmt of exstg eratos. HO s based o the Lea Sttp phloshy whch helps s to strgth or teral eratos ad mprove coerato. Lea Sttp s based o the prcple that all hypotheses mst be tested systematcally as ely as possble wth real clts ad sers. Corses e modfed based o lessos leed from the clts. Perfectg oe s ps the cofes of for walls for too log s seless. As Steve Bk, seral treprer ad professor at Staford Uversty, phrased t, yo have to get ot of the bldg. I accordace wth the Lea phloshy, the msso of HO to maxmze the addtoal vale offered to clts whle mmzg losses ad the reqred resorces. HO tlzes the tools offered by the Lea phloshy eratoal develmt. kehttäm HO ja m ammatttado rohkeast t palvelme sest hppo tss

3 kehtty vatvss työ ast m palvelm kehtty HO Etreprershp s or passo! kmppa hppo jh moass HO palvelme HO s dream for the perod from 2014 to 2017 ca be smmzed as follows: the strgth to grow, rew ad regerate stems from the commty. I the HO program, pele tss gve ad receve ergy for persoal well-beg ad the develmt of sstaable tss bsess lotettava eratos ad she ergy wth ther clts. jh vosts lkävjä moass ppja s lotettava ramell p s am lotettava m vosts A HO co- that program ptcpats ca jo m kehtty m Recrtg the rght pele 4. New servce prodcts ad cocepts tss vosts vatvss työ ast lsest HO s msso s to spk ad feed the fmes of treprershp The strategc focs eas HO s eratoal develmt the perod 2014 to 2017 t 1. Psychologcal ad physcal commty Gog teratoal kehttäm Ctrally located HO facltes, where ftre ad rectly establshed treprers ca meet Develg ad chg alm actvtes A atmosphere of trst 2. A magetc brad Strgthg sales ad mketg Clfyg the program profle Postog reto to compettors Referces 3. Coachg a rchg vromt Develg the expert etwork The coaches professoal develmt lotettava jh moass More clts ja Mappg ot clt eeds from the vewpot of compay lfe spa Iovatg ew, short-term coachg programs m Defg a ole mketpce cocept ad develg reted prodcts (dgtal ad cotact coachg as well as cosltg) Spreadg the treprershp sprt at TAKK Icreasg trover 5. A growg commty New pters 6. Leadershp ad maagemt Clfyg the HO model vosts rohkeast t palvelme sest hppo tss

4 kehtty HO HO te s kehtty HO HO Etreprershp Etreprershp s or passo! s or passo! kmppa palvelme hppo 2.1. Clts ad eeds HO s tss clts e begg tss lotettava ad establshed SME treprers as well as pele who erate close to treprers or prodce cosltg servces. I order to hace clt derstadg, HO has dvded ts clts to clt prototypes. jh lotettava ppja s am lsest 2. Bsess model t HO s clt prototypes e the followg: vosts She has a degree costrcto chtectre. mo- am- m palvelm tloksells lo s- Aamaja 27 yes Aamaja s mred wth o chldr yet. She s a eager bsess develer her ow qet style. She keeps a close eye o her eratoal vromt, reflectg o the sgfcace of dffert elemts to her ow bses- eratos. She eeds persoal gdace ad someoe to ask the rght qestos. She stted ot a pt-tme treprer bt s drmmg p the corage to qt her job. Hekk 38 yes Hekk s a sgle gy ad a geer by edcato. He has over a decade of work experce a bg global compay. He became a treprer throgh kehtty experce the feld of teleservces. Att kehttäm ja jh Prjo 47 yes Prjo s mred ad has 18-ye-old tws. She s a rse the occpatoal health sector ad has obtaed the qalfcatos of a spervsor. She has moass sold work experce ad the sol of a cotos leer. She desres challges ad has decded to stt her ow spervso ad at home servces bsess. Her bsess sklls e poor bt she s a fast leer ad afrad of the ftre. Prjo eeds help defg her bsess dea ad gag ew perspectve. After she has completed the short corse, she wold lke log-term coachg. tekemäl kotta va herkll o m Ta 32 yes Ta s a lovg mother who comes from a famly of treprers. Her a compay acqsto. Sce Hekk s ke o develmt ad a brave ma, he has rovated hs she has ambto to make p for t. edcatoal hpp backgrod s short bt ewly acqred bsess ad already has may balls Ths effct sales woma has methodcally tss restrctred the bsess the. Whle Hekk actvely seeks kowledge, he stll eeds spport ad fresh perspectve to help hm her father foded. She s a vsoy t- ra- jh r- devel hs bsess. ad a reltless everyday mastermd. She does ot wat to stt her Att 25 yes ow compay, at least ot yet, as she s commtted Despte hs yog age, Att s very experced ad depdt. He s a secody her hsbad fortately helps her wth the chldr to the famly bsess. Whle her workdays e log, school gradate ad has gaed mor work ad domestc chores. Ta logs for some tme away - from everyday rote as well as peer spport. She s has spt yes abroad, where moass he fod a also expectg hgh-qalty, p-to-date formato path of sprtal leg. Now he wats to ad dscssos. She s actve o all frots. base hs ow bsess o the theme of sprtalty. As a sstve yog ma, he eeds tme to dgest bsess-reted formato rohkeast as well as hoest feedback o hs deas. Hs bsess sklls e retvely poor. pa h jh h- vosts moas m ammatttado t palvelme sest hppo tss

5 vatvss kehtty työ ast vosts lkävjä moass palvelm - lotettava ramell p - s lotettava m Tja 54 yes tss Tja lves wth her pter. Her chldr have already left home. She jh has gaed work experce as a watress ad as a sh assstat. Fve yes ago, her tstc sde led her to tsa trag ad to stt a crafts bsess. She sells her ow jewellery desgs at fs ad throgh her ole store. Sce trepreral lfe has ot always goe smoothly, she ow eeds a boost vosts for her bsess. She welcomes ew deas ad etworks wth ms. ppja m am lve Vlle 36 yes vosts kehtty kehtty HO HO Etreprershp s or s passo! or passo! kmppa hppo jh moass HO palvelme m Vlle works a orgazato that prodces cosltg servces for treprers. Ja joys coachg treprers. He s a treprer sprt, oly ckg corage m vatvss työ ast lsest t Rsto 40 yes Rsto s a sklled worker wth a log - ceer workg for others. He wats to stt hs ow compay ad s the process of applyg for stt-p allowace for hs bsess. I order to obta the allowace, he eeds to complete a treprershp corse. Hs deas e qte old-fashoed ad he s ot ot to le ew thgs. He wats to do thgs as they have always be doe hs feld. He does ot actally eed spport. He jst hes that hs machery wll cote workg ad that the orders keep comg. He kows a few compaes he wold lotettava lke to sbcotract for. However, he s slghtly worred abot whether hs bsess wll take off ad whether he wll be able to spport hs famly. ad a great bsess dea. Ja wats to mprove professoally. Frst, he wats to ga a comprehsve vew of all the servces avable for treprers. Helpg others ad good cstomer servces e what Ja s all abot. He sets the b hgh professoally ad therefore sometmes tres. Bt th aga, he gets to py soccer ad bod wth hs lovely famly hs free tme. kehttäm tss lotettava tss jh moass ja m vosts rohkeast t palvelme sest hppo tss

6 kehtty HO HO palvelm tss jh moass ppja Cosltg. s s lotettava vosts kehtty HO Etreprershp s or passo! kmppa palvelme hppo tss jh moass together wth others, all the way p to chg the bsess. The three servce prodcts e: A Qck Stt m am lsest 2.2. The HO servces kehtty moass tekemäl kotta herkll ost palvelosa lotettava h ts jh vosts moas The Commty cocept s a physcal ad psychologcal space where the establshed ad begg tss treprers ca experce ad do thgs together, help each other ad devel ew servce vatos as well as focs o ther ow wellbeg. Jot actvtes gerate joy ad sccess. The members of the commty have the portty to jo the HO alm jh etwork (sbject to a fee) after they have tak ther qalfcatos. For establshed ad begg treprers, we also offer the POP-p servce, a framework for testg ther servces together wth the other TAKK stdts. The POP-p servce pot s stated the lobby of or facltes at Tampere valtate. The servces e free of chge. The HO co- wll make the servce avable to begg ad establshed treprers drg the ogog strategy perod. lotettava HO s sstaable eratos e based o the trst ad ergetc atmosphere of the HO commty, m vosts t HO has for servce cocepts, each comprsg dffert servce prodcts. The Sttp Servces cocept offers begg treprers a pce to devel ther bsess deas to Etreprershp, Etreprershp Cosltg (for both teral ad exteral stdts ad clts o Thrsdays from 8 a.m. to 4 p.m.) ad Stt-p Coachg for obtag other qalfcatos. The Short-Term Coachg cocept comprses tcal coachg sessos that st a cle of hors. The servce prodcts e Brad, Ecoomy, Dgtal, Coachg, Prodctzato, Mketg, ad Sales. Short-term coachg spplemts the servce prodcts the other cocepts. Some of the short-term coachg prodcts e prodced dgtally ad sold throgh the ole mketpce. The servce prodcts ca also be tlzed the other TAKK felds. The Log-Term Coachg cocept offers establshed treprers a chace to devel ther bsesses a persstt maer a safe, sprg leg vromt. The treprers ca easly tlze the coachg the develmt m of ther ow bsesses alogsde ther work. The servce prodcts e: A Develmt Worksh for Small Bsesses, Vocatoal Qalfcato Etreprershp, ad Specalst Vocatoal Qalfcato Bsess Leadershp. For orgazatos that offer bsess servces ad wat to devel ther staff s competce, HO also offers the Specalst Vocatoal Qalfcato Bsess 2.3. The sccess factors kehttäm ja m ammatttado whch s the sorce of or vgor to devel, scceed ad create. Frst ad foremost at the core of the eratos e pele, ted by ther passo for bsess, develmt ad mtal help. The HO brad stads for prodctvty ad the sprt of sccess The egs logc rohkeast t palvelme sest I addto to tradtoal facal strmts (state sbsdes), the cash flow comes from servces sold for hd moey. The tter she wll crease the comg yes. hppo tss

7 vatvss kehtty työ ast kehtty HO HO Etreprershp Etreprershp s or s passo! or passo! moass kmppa HO palvelme 3.1. A magetc brad TAKK tss boasts a log tradto tss lotettava of treprer coachg. However, there e always challges ragg from servce mketg jh to proftablty. The prospects for treprershp e gerally good from the socetal perspectve. I addto to trodcg a ew strategy, TAKK clfed the stats jh of treprershp by establshg HO. From the vewpot of sstaable ad proftable eratos, t s mportat to strgth the stats of the HO brad a creasgly dverse compettve vromt both the Tampere rego ad atoally. vosts lkävjä moass m palvelm s lotettava ramell p ppja s am lsest vosts HO s a commty. The commty members clde treprer stdts, begg ad establshed treprers as well as pters sch as the Tred Apprtceshp Ctre, the Tampere Rego TE m kehtty m jh hpp Sccessfl bradg reqres strog leadershp, commtmt ad methodcal cocept based work. Aal acto ad mketg ps e drafted for HO based o the orgal cocept. I addto to geratg ps, HO ses the Bsess Cavas Model ad tools provded by the Lea phloshy, sch as the tss Scrm-Bas. lotettava lotettava vosts HO s mketg strateges e based o dgtal work ad commcato cott. The HO webste ad ole mketpce hace the program s vsblty, fdablty ad proflg. The crrt TAKK moass m m 3.2. Mketg cstomers. vosts vatvss työ ast 3. Creatg a cocrete commty cocept t Offce (pblc employmt ad bsess servces), the Cocl of Tampere Rego, the Wom s Eterprse Agcy ad the My Eterprse Fd etwork. Or pters also clde or coachg pters at TAKK. HO s ow coaches pce ther sklls ad passo for treprershp the servce of the commty HO s brad dtty s crystallzed the sloga Etreprershp s or passo!. HO dstgshes tself from ts compettors throgh servces ad eratoal methods. TAKK s se of the Lea Sttp phloshy the develmt of HO s eratos ad coachg s precedted. Ev thogh commalty s the sprt of the tmes, t stads ot the world of edcatoal stttos. Oe of the assets of the commty e the coaches whose sold bsess sklls ad coach profles hace the commal work. The HO brad also tals extsve chty lked to spportg treprershp. The am of mketg s to secre HO s vsblty ad attractvess ad to hace cavassg for webste s otdated ad mst be pdated order to appe fresh ad attractve the mket. HO also has a blog wrtt by the members of the commty. For qck commcato, HO ses Twtter, Facebook ad a ewsletter ssed a cle of tmes a ye. Tradtoal mketg chaels e also sed where applcable. kehttäm ja rohkeast t palvelme sest I accordace wth HO s mketg strategy, the HO brad wll be strogly lked to the faces ad stores of the commty members. A mportat aspect of mketg s develg the servce prodcts together wth the clts accordace wth the Lea Sttp phloshy. Ths way, we ca stt creatg demad for or servce prodcts ely o ad sre that servces become trly cstomer orted. hppo tss

8 kehtty HO HO palvelm s s kehtty HO Etreprershp s or passo! kmppa palvelme hppo HO provdes spport for the vos phases of a compay s lfe spa. Or servces always stt from the clt s specfc stato ad eeds. From or servce selecto, we choose the to ad develmt schedle tss that e most stable for the treprer qesto. Or servce path cldes tss dvdal ad gr coachg, sprg workshs lotettava (fctoal, drato 3 to 6 hors), ad a rchg vromt. jh moass lsest vosts jh moass The commty costttes a resorce for the stdts, a ve for growth ad develmt as a treprer, ad a pce to devel oe s bsess ad create ew etworks. HO provdes a sepate m t 3.3. Servce path The servce path s dffert for each stdt, ad we at HO strve to fd alteratves ad soltos ev der expected codtos. Each stdt s assged a coach who provdes easy, prompt ad cofdtal gdace. The HO coaches she a workspace where the stdts e also welcome. HO addtoally promotes actve daloge a Moodle leg vromt, o Facebook ad o Twtter. workg faclty for the stdts. Each servce prodct has be coverted to a servce path wth de cosderato to the effectvess ad added vale of the bsess eratos qesto. We cote to devel the paths together wth or clts ad accordace wth the Lea Sttp phloshy. tekemäl Whether the stdt s develg a prodct, a process, a servce, or a bsess model, develmt at H- O always cldes qck terato,.e. a cotos cycle of leg ad rebldg. The stdts eed to create persoal cltres of cotos leg ad chage as they advace o ther leg paths. HO s servce path kehttäm ja lotettava kotta herkll ost ts jh vosts moas t ammatttado palvelme sest hppo tss

9 vatvss kehtty työ ast palvelm s lotettava ramell p vosts lkävjä m s lsest HO Etreprershp s or passo! kmppa hppo HO palvelme HO actvely blds ptershps. Or objectve s to gerate log-term eratos that prodce addtoal vale. Or pters cotrbte by strgthg the commty s eratos ad the attractvess of tss the HO brad. I addto to ptershps wth the athortes, HO closely tss coerates wth treprers vos felds. lotettava HO s ptershps also serve as a mportat dcator for or strategc develmt. For ths prpose, HO has establshed a sprg gr. The gr s tal jh jh task was to reflect o ad descrbe HO s strgths ad ftre vso. The gr ams to cove reglly. vosts kehtty jh vosts The msso of the HO coaches s to spre, spport ad challge ther stdts. The coaches do moass m m t vatvss työ ast 3.4. Pters We actvely tlze or expert pters coachg ad qalfcato evatos. We reqre or staff to have sold sklls ad experce reted to treprershp, bsess, qalfcatos, ad coachg Coaches ad coachg The HO coaches have sold trepreral, bsess ad coachg sklls. Importat coach attrbtes clde a eageress for cotos develmt ad the wllgess to erate dffert leg vromts ad etworks. ot gve lectres. Istead, they she ther kowledge, experces ad tools as a coversato er. A sccessfl coach mst have a good commad of ge daloge. Coachg actvtes drected at treprer stdts e based o a holstc cocept of ma, accordg to whch pele e a physcal, psychologcal ad socal ttes. The dffert aspects of a perso s beg form hs or her essce ad shold be observed wh offerg servces ad drg coachg. kehttäm ja rohkeast t palvelme sest Oe of the coaches most mportat tasks s to create a sprg ad cofdtal atmosphere. The resposbltes of the coach clde helpg the gr make progress ad clfy ther dvdal challges throgh cosellg. A good coach s prest ad avable. The HO coaches work statos e all located the same space to sre the avablty of ther servces ev wh a stdt s persoal coach s ot prest. hppo tss

10 kehtty HO HO palvelm s bldg trst jh moass lotettava tss beg gely prest ad avable vosts kehtty HO Etreprershp s or passo! palvelme hppo tss jh moass I order to sre the coaches professoal develmt, HO orgazes shake-p workshs a m kehtty jh moass m ppja s am lsest The HO coaches e commtted to: lotettava coachg. m vosts t h o pa h jh m ammatttado vosts moas ro- herk tkmppa HO s also a physcal space where treprers ca meet other treprers otsde ther worksh days. The cosy facltes e a great pce for joyg a cp of coffee, readg the papers ad srfg the et. The space provdes hp- a p-to-date hdwe vromt where the treprers ca devel ther bsesses ad etworks. The coaches e also at had shold they be ed. The HO coeratve erates these facltes. tss The stdts e welcome to jo the coeratve, whch provdes a safe vromt for sttg oe s bsess coerato wth the other members ad the coaches. Stdt Pls s a shed ole leg vromt for stdts ad coaches. It s tlzed all HO lstg ad coragg leg o the job. The HO coaches derstad that coachg s a process that caot be thoroghly atcpated. The coaches have the corage to throw themselves the water ad follow the develmt of the process, ad to chage ther ps wh ecessy to acheve tmal reslts. The coaches trst the process ad secre tme ad porttes for daloge. cle of tmes a ye wth the help of or expert etwork A physcal ad psychologcal space HO s frst ad foremost a commty wth a cofdtal leg atmosphere where each member of the commty has a specfc role that promotes the whole ad sres sccess. The commty members she ther trepreral challges ad experces wth each other, receve peer spport, ad empower others ad themselves. The commty devels, vates ad stmtes The dgtal world HO s a vsble ad adble presce the dgtal world. The HO webste ad Facebook ad Twtter pages e actve se. The blog offers the stdts ad pters the portty to promote ther ow expertse. The coaches se Lyc servces whch help them offer coachg ev wh a stdt s abst. kehttäm ja As forerers the world of edcatoal stttos, we have trodced a ole mketpce where the stdts ca by servces, sch as face-to-face meetgs ad coachg ad prely web-based coachg Operatve acto ad cotos mprovemt rohkeast t palvelme sest HHO s eratos e develed based o the Lea Sttp phloshy. The servce processes have be descrbed ad bottlecks dtfed. I order to devel the processes, we e orgazed two Scrm grs, oe for the coachg processes meat for asprg treprers ad oe for establshed hppo tss

11 vatvss kehtty työ ast m palvelm kehtty HO Etreprershp s or passo! kmppa hppo jh moass HO palvelme bsesses. The Scrm grs have leaders who e resposble for coordatg the grs ad advacg the develmt work. The Scrm leaders also sre that that the gr has stdt ad other apprrate develmt pters. tss tss Oe of HO s strategc pters lotettava s the sprg gr whch cldes represtatves from the pblc ad treprer sectors. The gr serves as a referce pot wh for establshg the bg polces. jh vosts lkävjä moass - lotettava ramell p - s ppja lsest vosts kehtty jh moass HO s eratos e strogly based o or vales ad shed determato. We draft or bsess model collectvely to sre commtmt. We have dtfed or coaches sklls ad clfed ther work descrptos based o ther strgths. Coborato ad jot decsos e pt of everyday lfe at HO. Two tmes a ye, HO gages recreatoal actvtes tss wth the lmts of a specfc bdget. lotettava m lvel- vosts vatvss työ ast t Operatve acto s gded sg Scrm-Ba bods (whtebods). The bod the offce of the head of dvso serves as a strategy bod complete wth dcators, ad the oe the coaches room spports strategy mplemtato ad s more closely reted to everyday actvtes. The HO team meetgs e held the vcty of the bods. The HOvates meetg (a half-day develmt meetg) s held the offce where the strategy bod s at least oce a moth. The HO15mtes (a qck meetg) s held the coaches room where the other Scrm-Ba bod s oce a week o Mo- m days. Both Scrm-Ba bods cota formato o develmt objects, reslts ad leg reslts Healthy HO Creatvty, stress tolerace ad the mprovemt of the commty s prodctvty e all close to the HO staff s het. I addto to spportg the sal work ergoomcs ad exercse, HO vests mtal wellbeg wth vos awess exercses desged to mprove coctrato, md cotrol ad stress tolerace. These exercses help s clfy or thkg ad feel better. lotettava Wellbeg s the commo thread that rs throgh the HO coachg programs, both drg coachg ad the worksh days Leadershp ad maagemt at HO At the het of HO s eratos les the Lea Sttp phloshy: trst, sprato, deas, testg, measrg, sccess ad, most mportatly, leg. HO s a commty that s strogly gded by vosts vales, cotos mprovemt ad powerfl vso. The HO coaches have sold professoal pro- m fles, whch ables them to steer ther ow eratos, expermt, take rsks ad throw themselves to ew experces. They also boast sod bsess ad treprershp sklls. All work at HO s project-based ad the coaches she a creasg perctage of the resposbltes. Develmt work accordace wth the Lea phloshy s mplemted two Scrm grs coordated by gr leaders, who she the resposblty for process develmt the cstomer rohkeast terface wth the coaches. kehttäm ja t saväls - palvelme sest Maagemt ad leadershp work at HO reqre masterg the bg pctre as well as fresh thkg ad acto. The thoghts ad actos of HO s head of dvso gravtate towds the ftre to help her make qck decsos ad react promptly. She leads the brad ad s a sold sales expert both at TAKK ad for exteral ptes. Her work s body breakg ad -mded ad she always allocates hppo tss

12 kehtty HO kehtty HO Etreprershp s s or passo! moass kmppa palvelme hppo ergy ad room for creatvty. A healthy HO s a mportat vale for her. Rather tha feelg herchcally speror, she sets herself o the same level wth others. She helps the coaches face ther everyday challges. She s a ferce fghter who methodcally ad prposeflly gdes HO owds. tss tss Leadershp tools clde the HO lotettava meetgs, workshs, develmt dscssos, pter meetgs at TAKK ad exteral locatos, the HO Bsess Cavas Model, the HO commty cocept, the program strategy, ad the jh jh Scrm-Bas. moass palvelm s vosts ppja s am lsest Iteratoalty kehtty m tekemäl kotta herkll ost palvelosa jh moass Attachmts: Develmt Worksh for Small Bsesses tss leaflet ad process descrpto. lotettava m vosts t I a global world, HO s atrally teratoal. Ths meas that the commty s doors e to the world. Sce bsess s creasgly lked wth teratoalty the form of export ad mport actvtes, mltcltral work vromts ad broad etworks, HO wats to sre skllfl eratos ad ser- m vces these felds as well. A tagble mafestato of teratoalty e the coaches ad stdts porttes to take pt o excrsos ad o-the-job trag abroad. Competce s addtoally strgthed throgh ptcpato teratoal coferces ad evts whever possble ths also expads HO s teratoal etwork. The clb, the coeratve ad the whole commty have the portty to seek ot teratoal pters who ca rch ther bsesses. Iteratoal develmt projects spport the hacemt of HO s brad ad competce. 4. Lea Sttp ad coachg kehttäm HO ja lotettava h ts jh vosts moas HO tlzes the Lea Sttp phloshy the pg ad mplemtato of coachg. For example, the Develmt Worksh for Small Bsesses was ched o 2 September 2014 ad wll fsh o 14 Aprl The coachg was jotly desged by the HO coaches, stdts, a servce desg expert, ad the Tred Apprtceshp Ctre. We actvely motor cstomer satsfacto ad reslts drg coachg. m ammatttado rohkeast t palvelme sest hppo tss

13 kehtty vatvss työ ast m palvelm vosts lkävjä moass s lotettava ramell p 4. Lea valmkset kehtty HO Etreprershp s or passo! moass kmppa hppo HO palvelme HO valmst sttelssa ja totetksessa hyödyetää Lea Sttp tss tss -deologaa. Tästä esmerkkä Pyrttäjä kehttämspaja lotettava -valmsohjelma, jo käysty ja kestää saak. Valmks jh sttelssa o ollt ma HO valmtaj lsäks skeljota, palvelmotol asattja ja Tred psmskesks. Valmks aa serataa aktvsest asas- jh tyytyväsyyttä ja tloksa. ppja s am lotettava m vosts m vosts vatvss työ ast lsest t kehtty Lte Pyrttäjä kehttämspaja -este ja prosesskvas. m kehttäm lotettava tss jh moass ja m vosts rohkeast t palvelme sest hppo tss